Because services are scoped professional work rather than physical goods, payment and cancellation terms are tied to the written proposal or statement of work for each engagement.
Written scope controls
Every paid engagement should define deliverables, assumptions, schedule, review rounds, client responsibilities, fees, and payment dates. If this policy conflicts with a signed agreement, the signed agreement controls.
Deposits and payments
Deposits or initial payments reserve capacity and fund work already scheduled. Recurring retainers are billed according to the agreed monthly cadence. Fees, milestones, and payment methods are stated in the proposal.
Scope changes
Requests outside the agreed scope may require a written change order, revised schedule, or additional fee. Work will not be expanded solely through informal comments or form submissions.
Cancellation
A client may request cancellation in writing. The client remains responsible for work completed, committed third-party costs, and reserved capacity as stated in the agreement. Monograph Operations may pause work when required inputs, approvals, or payments are overdue.
Refund review
Refunds are not automatic after work begins. Any refund or credit is assessed against payments received, work performed, non-cancellable commitments, and the governing agreement. Approved refunds are returned using the original payment method where practical.
No shipping
Monograph Operations provides digital professional services and does not ordinarily ship physical goods. Deliverables are provided electronically unless a written agreement states otherwise.
Questions
Use the project contact channel stated in your proposal or agreement, or email getintouch@monographoperations.com. Include the project or proposal name.